Shipping & Local Pickup
We are pleased to offer shipping to every country in the world, provided there are mailboxes and postal addresses!
For most destinations, you can select from various shipping options:
- FedEx (tracked, delivery within 2 – 5 days worldwide)
- DPD (tracked, delivery within 2 – 7 days in Europe)
- DHL (tracked, delivery within 2 – 60 days worldwide)
- Pin AG/Spring (Letters / Small parcels, UNTRACKED, delivery within 10 – 30 working days). This option is limited to parcels up to 2 kg in weight. It is often more affordable than other options, but please note that it does not include tracking or insurance. While over 99.5% of our orders using this method arrive safely and on time, we cannot take responsibility for any untracked small parcels or letters. In the event of a lost or damaged parcel, we are unable to offer a refund. We recommend choosing a tracked and insured option for greater peace of mind.
Please keep in mind that we are not Amazon. Sometimes it may take us up to 2 weeks, or in rare cases longer, to process and pack your order. Your understanding and support mean a lot to us. Thank you!
To pickup our order, please come to the Pelagic warehouse in Kreuzberg, Berlin. Please bring your order number or confirmation email.
Our opening times are Monday – Friday 10AM – 4PM.
Köpenicker Strasse 180
Eingang E, Untergeschoss
It’s a big industrial yard, you will find us about halfway through, opposite Würth. Take the staircase down to the basement.
We take great care in packing your order, but in the event that your parcel arrives with visible damage to the outer cardboard packaging, you MUST either refuse the parcel or explicitly note that the goods arrived damaged when signing for receipt of the goods. Make sure this note is clear and next to your signature.
If the contents of the parcel are also damaged, please immediately send an email to firstname.lastname@example.org with a detailed list of the damaged items, specifying the quantity and type of damage. Additionally, include high-resolution photos of:
a) The damaged contents, ensuring the damage is visible and the product (including the artist’s name or catalogue number) is identifiable.
b) The outer packaging, clearly showing the shipping label, tracking number, and the damages to the box or cardboard sleeve. THIS IS VERY IMPORTANT! Without photos of both the damaged outer box and the damaged products, we are unable to file a claim with the courier or logistics partner, and therefore cannot provide reimbursement or replacement goods.
For DHL Shipments:
If you have chosen DHL as your carrier, it is also necessary to obtain a damage appraisal or survey from your national postal service, confirming the shipment arrived damaged. Procedures vary by country; in some cases, photo documentation is sufficient, while in others, you may need to bring the damaged items (including the outer packaging) to your local post office for the appraisal. This documentation is essential for us to make a claim to DHL. Please forward it to us as soon as possible.
We are committed to sending replacements for any damaged parts or products, but this can only be done if the above instructions are fully and thoroughly followed.